"The sessions have been more help than anything I've ever done before. When I last met with Adrian he and I talked in depth about how I cope with difficult clients, conflicts with colleagues, stressful situations and hectic workloads etc - these are the really tricky parts of the job. My last meeting with him was such a big eye-opener that I'd like everyone in the team to benefit from his help."   Head of client services.

Coaching task: Development, dealing with conflict.